The owner and/or administrator of the properties is: NOCLEGI W BESKIDACH Marta Remiorz, Złatna 328A, 34-371, Poland NIP: 6292366810, REGON: 524873952

Smoking is strictly prohibited inside the property.

Parties and events are strictly forbidden.

Only the number of guests specified in the reservation may stay at the property.

TV use: standard satellite TV is available.

Quiet hours are in effect from 22:00 to 06:00.

Bookings are made upon request and require confirmation.

Full payment for the reservation must be made at least 14 days before arrival.

For advance bookings, a deposit of 30% of the total reservation amount is required.

Any damage to furniture or equipment, loss of keys or other items will be compensated from the deposit up to 100% of the damaged item's value.

If the damages exceed the deposit amount, the host reserves the right to pursue legal compensation.

Check-in is possible from 16:00 to 00:00. Later arrivals only upon prior arrangement.

Check-in and check-out times depend on the specific property. Late check-out is only possible upon request.

Any damages or visible faults must be reported to the host at +48 501 454 848. Failure to report damage will be considered acceptance of the cost of repair.

The following penalties apply:

a) Smoking violation – PLN 500;

b) Exceeding the number of guests – PLN 400 per unregistered person;

c) Hosting a party during quiet hours – PLN 1,000.

Withdrawal from the Agreement and Reservation Cancellation

The Tenant has the right to withdraw from the apartment rental agreement within the timeframe and under the conditions specified in this section.

In the event of cancellation:

• Up to 90 days before the planned start of the stay – the Tenant is entitled to a refund of 100% of the amount paid,
• Between 89 and 30 days before the start of the stay – the Tenant is entitled to a refund of 50% of the amount paid,
• Less than 29 days before the start of the stay or in case of no-show – the amount paid is non-refundable.

To withdraw from the agreement or cancel the reservation, the Tenant must send an appropriate statement by email to the following address: [Landlord’s email address].

The effective date of withdrawal is the date the statement is received by the Landlord.

In the case of a non-refundable rate reservation – the Tenant's withdrawal from the agreement does not entitle them to any refund of the paid amount.

The Landlord reserves the right to withdraw from the agreement due to reasons beyond their control (e.g. apartment malfunction, force majeure). In such a case, the Tenant is entitled to a full refund of the paid amount or, with the Tenant’s consent, transfer of the reservation to another available date or apartment of similar standard.

Complaints

The Tenant has the right to file a complaint regarding the performance of the apartment rental agreement, particularly concerning discrepancies between the offer and the actual condition of the apartment or the non-performance/damage of the equipment.

The complaint should be submitted promptly, no later than 7 days after the end of the stay, in one of the following forms:

In writing to the Landlord’s registered address: [correspondence address] or

By email to: [email address].

The complaint should include:

• The Tenant’s full name,
• Dates of the stay,
• Description of the issues and the requested remedy (e.g. partial refund, repair, price reduction),
• Any supporting documentation such as photos.

The Landlord undertakes to review the complaint within 14 calendar days of its receipt.

The Tenant will be informed of the decision in writing or by email.

If the complaint is accepted, the Landlord may offer:

• A partial refund of the rental fee,
• Other forms of compensation, e.g. a discount for a future stay,
• Immediate rectification of the reported issue (if technically and temporally possible).

Failure to report issues during the stay may affect the handling of the complaint if the defect could have been discovered and resolved during that time.